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Terms and Conditions

Postage

When buying multiple formats, always count the heaviest format as the first item. For example, if you are buying a 12″ single and a 7″ single, count the 12″ as the first item and the 7″ as an additional item. We aim to keep our postage and packing charges as low as possible at all times. We will always try and find the cheapest method of sending your goods to you.

Note: Heavyweight LPs have an additional surcharge

Postage times
UK and Northern Ireland delivery: 2-5 working days.
Postage costs

UK and Northern Ireland

Vinyl 12″s = £2.95
first item

£0.40 each additional item

 

Paperback book = £1.50

£0.50 each additional item

 

Hardback book = £3.50

£1.00 each additional item

 

These rates apply to all UK deliveries.

We also offer a trackable, next day service by UK Mail for a set fee of £7.50. Please contact us if you would like to use this service.

How do I return faulty items?

While we do our best to ensure all items are of merchandisable quality, we are occasionally supplied with mis-pressed vinyl. If you receive a faulty item, we will be happy to supply a replacement or a refund if no replacement is available. Please enclose a note with your name, order reference number and a description of the fault. Package the item securely and return to the address below. We will refund the cost of the return postage onto your credit / debit card.

How do I cancel my order?

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order up to 7 working days after delivery as long as the items are in their original condition and any shrinkwrap is still sealed. To cancel your order, please write ‘cancel order’ on the invoice and return the whole package to the address below. We advise that you send the parcel via Recorded Delivery and ensure the items are strongly packaged. If they are damaged in transit due to being inadequately packaged, we will be unable to give a refund. After receiving the parcel we will refund your credit / debit card (excluding original shipping costs) within 30 days.

What happens if the courier returns my package to you?

If we have a package returned we will repost it to you as soon as possible. Please note that if it was returned to us because of an incomplete address or it was not collected from a local depot we will be required to charge you for postage costs.

What is the returns address?

Vinyl Fiction Returns 7 Vicars Road Manchester M21 9JB England